Kathleen brings more than 25 years of healthcare customer operations leadership helping organizations achieve measurable outcomes through strong operational performance and execution.
ATLANTA, GA [February 23, 2026] — Trella Health, the leading provider of market insights and CRM solutions for post-acute care — now supporting hospital discharge planning via its Repisodic platform — is pleased to announce Kathleen Brown as Vice President of Customer Success. Reporting to EVP of Growth, Jess Chew, Kathleen will lead Trella Health’s Customer Success team, focused on helping customers translate data and workflows into measurable outcomes, operational improvement, and sustained value across their organizations.
“Kathleen’s depth of experience and passion for customer outcomes make her an exceptional addition to our leadership team,” said Jess Chew, EVP of Growth at Trella Health. “She has a proven ability to build high-performing teams, strengthen customer loyalty, and translate innovative technology into real value for healthcare organizations. Her leadership will be instrumental as we continue to elevate our platform and customer experience.”
Kathleen brings more than 25 years of customer operations leadership, partnering with healthcare systems to support business and clinical outcomes through long-term, strategic relationships.
Known for amplifying customer value through process optimization, innovative technology, and cross-functional collaboration, Kathleen builds agile teams that strengthen customer loyalty through results aligned to customers’ priorities.
Most recently, Kathleen led Customer Success at Inovalon, a leading healthcare data and technology organization, where she was responsible for more than 18,000 provider customers. During her tenure, she built and led an industry-recognized Customer Success organization certified by HFMA.
Prior to Inovalon, Kathleen held senior leadership roles at ClearBalance and McKesson, where she played a key role in strategic M&A integrations and go-to-market initiatives that drove measurable revenue growth through upsell and retention.
“I’m excited to join Trella Health at such a pivotal time,” said Kathleen Brown, Vice President of Customer Success at Trella Health. “The company’s commitment to helping healthcare organizations make data-driven decisions aligns deeply with my passion for customer success and long-term partnership. I look forward to working with our customers and teams to deliver meaningful outcomes and sustained value.”
Kathleen will support Trella Health’s continued investment in customer success and its commitment to helping healthcare organizations thrive in an increasingly complex care environment.
About Trella Health
Trella Health empowers meaningful change in healthcare as the leading provider of market insights and CRM solutions for post-acute care, HME, and infusion organizations — and now supports hospital discharge planning via its Repisodic platform. Trella’s solutions help organizations identify strategic growth opportunities, optimize performance, streamline care transitions, and advance patient-centered, value-based care. With access to comprehensive, trusted data and EHR-integrated workflow tools, healthcare leaders can make informed decisions that drive operational efficiency, clinical alignment, and stronger outcomes across the care continuum.
For more information about Trella Health’s market insights and integrated CRM platform, as well as Repisodic’s discharge automation solutions, visit www.trellahealth.com and www.repisodic.com, or follow Trella Health on LinkedIn, Facebook, and Instagram.
Media Contact: Chandani Patel, [email protected]
